Contact Information
If you have questions, you are welcome to contact us. However, before sending an inquiry, please check the Frequently Asked Questions section as your questions may already be answered here.
E-mail address:
Nonimmigrant visa questions: visastpete@state.gov
Immigrant or Fiance(e) visa questions: stpetersburgacs@state.gov
Priority will be given to inquiries that may not be answered by viewing the materials available on this web site. Electronic inquiries will be answered in the order they are received, usually within three business days. We have very restrictive spam filters which often don’t allow legitimate e-mails (especially sent from “.ru” addresses). If you do not hear from us within a week, please resend your message from a different address and refer to the prior correspondence.
However, if you wish to receive an answer to your request in a more expeditious way, please contact U.S. Consulate Visa Support Center. This service responds to inquiries regarding general visa information as well as specific visa cases.
Tel.: +7 (812) 346-6046.
All calls from Russia are $2.68 per minute (minimum three minutes). Calls by credit card are $12 regardless of duration.
From the U.S.A.: 1-888-222-5673. Payment by credit card only. Cost $12 per call regardless of duration.
Operators are available from 8 a.m. to 8 p.m. from Monday through Friday (St. Petersburg is 8 hours ahead of Washington, DC).
The U.S. Consulate General does not accept letters or e-mails sent to us on behalf of or in support of a prospective visa applicant. Any information which you wish the consular officer to consider should be brought to the Consulate by the applicant on the day of the interview only. Thus, any invitations, letters of support, or other information should be sent to the visa applicant directly, not to the Consulate. Because we receive over 20,000 visa applications each year, we are not able to match letters of support or invitation to each individual application, and the only way to ensure that the consular officer sees information relevant to an applicant's case is if the applicant presents it himself/herself.
